Customer Testimonials

I felt welcomed and the sales persons took the time to answer all of my questions. I was especially appreciative of the follow-up contacts after the car was delivered.

Jason Gongora’s service and communication was excellent!

Helpful updates during service. Clear information. Timely work. Courtesy during visit.






fast yet thorough courteous service also cleaned the inside of my car without my asking

I just bought a car here, and highly recommend their team. They were very knowledgeable and helpful.

Great! Been coming here for years, will continue. (Here is another six words ok ok)





The people are very knowledgeable and willing to explain any and all issues I’ve had with my one year old Crosstrek. Aaron the service manager has been extremely helpful.

All good except no one can show me , or offer me a way to open my garage door. Albany Subaru should offer me a solution to my dilemma because my top of the line, Touring has no garage opener.

Good people, great service.

It was fast and simple and the people were very friendly and helpful I felt like I new them for years best experience ever love it in happy I stop on ig

Service was polite answered any and all questions nice waiting room coffee ☕️ was a kicker and snacks too. Parts counter also was very helpful for information needed about trailer hitch

This dealership is exceptional. We have owned Subarus for 20 years and return here every time, despite having bought the car elsewhere. Aaron runs an excellent service operation!

Was greeted immediately, advisor performed a walk around and reviewed my service requests. He constantly kept me updated by text and call, even the service manager checked in on me to make sure I was satisfied. Top tier service and personnel, I would not go anywhere else.

Best customer service out there!


service was done in timely manner, extra repair suggested & done for maintenance upkeep overall, satisfied

Excellent service


(Translated by Google) A wonderful experience, good service, various forms of help to find what you are looking for and that adapts to your needs and economy. They help you with everything, in the broad sense of the word. (Original) Una experiencia maravillosa, buena atención, diversas formas de ayuda para encontrar lo que buscas y se adapte a tus necesidades y economía. Te ayudan en todo, en el sentido amplio de la palabra.

Helped a family member buy a car from this dealership. Great inventory, wonderful sales rep (Sebastian Ortiz), and a truly positive experience.


Great as usual except that at the end the guy who I was told would meet me with my car on the sidewalk at the exit passed me right by and went into the parking lot, so I followed him. Only after getting out of the car and found out it was my car did he realize something was wrong. No big deal on any of this, but you asked for my experience.

Service rep explained things thoroughly. A hum in the Forester was diagnosed quickly and repaired the same day.

Very pleasant experience to bring my cars here over many years—work well done in a timely manner. Bit expensive.

Prompt service and well executed in an extremely timely fashion. Great experience.

This was a 90 minute quick service appt so I waited in the lounge. I was there by 10:30 out by noon. The cost was great too.


We’ve leased two vehicles from Albany Subaru. We’ve loved both. The experience both times has been excellent. Everyone is very helpful and we appreciate the ease of negotiating by text.

Everything was fine. I’ve had bad experiences before, was hesitant to come back. This time, great.

My experience with Albany Subaru was absolutely Fantastic. Service adviser was thoughtful and knowledgeable. Thanks for your help

AlbanySubaru This is my fifth new Subaru and I’m happier now more than ever! Although, I must admit that I’ve tried several Subaru service centers throughout the east bay because of inconsistencies with overall performance. In fact, some years ago, i left the Albany Subaru service center for that very same reason. But after reviewing Albany’s present day management / reviews, i thought that I needed to give them another try and I'm so very glad that I did! To my delight, from setting up my appointment with Sarah who is exceptional thoughtful, kind so very helpful! ...


Great people and great service!


Service done way faster than expected. Excellent all around!!

Overall the staff at Albany Subaru is terrific. They are responsive and friendly. Jan is an excellent salesman in the Used care department. We have has sometimes problems with the service department - not following through, etc.

This Subaru service spot is excellent. I’ve had to take my Outback in a couple of times for recalls and the service has always been top notch. Always got my car the same day (make an appt) and they’ve always offered me either a loaner or a shuttle home. I live close enough that I didn’t need it but it’s nice to have been offered either. I had three different lights out in the exterior and they were able replace the bulbs with my last recall at a very reasonable price. Alan was great on my ...

My Subaru/Toyota collaboration "Solarra" Touring promises to be the top of the line all electric Japanese technology with decades of long lasting, efficient engineering to honor the lithium mined and used to make the battery. Marie Pereda at Albany Subaru is awesome!

Satisfactory, nice and quiet lounge friendly environment, nice staff, but i didn't get the inspection reports. ,

Tori Cisneros was very helpful. I asked if my car could be ready in time for me to bike to pick it up before dark and she made that happen.

It was a pleasure working the team at Albany Subaru. I love my new Outback and will make sure to refer anyone I know looking for a Subaru to buy from them.

Staff is friendly across the board. Servicing of my car for its routine maintenance has been smooth and hassle free.

Overall the service is good but it is really annoying that they reset my displays, headlight settings, and even my headrests are adjusted during a routine maintenance appointment. There is no need for this, especially the headrests. Just really annoying.

when I need repair done right, it’s always albany subaru. a big shout out to to alan poon and the shuttle crew.

I always get good pricing and quality service at Albany Subaru. The staff is courteous and helpful.


I have always been pleasantly surprised at the courtesy, knowledge, and thoroughness of the service representatives.

Service was friendly, comprehensive and efficient



Always professional and great service


Fast service, very comfortable waiting room.

The staff here are really wonderful. We worked with Tsewong and Fiorella over two visits. They have a surprisingly nice inventory considering the size of the dealership. Test driving was a breeze and it was very easy to compare trims for the model we wanted. We purchased on our second visit and are delighted with our vehicle. All this said, potential buyers should be warned that the prices listed on the dealership website are false. Every car on the lot has at least $5k worth of completely bogus “add ons” like “paint protection” installed. The website very clearly states these ...


Great Customer service! Always an easy process to bring my car in for service. there is a Subaru dealership closer to my home, but I prefer to come to this dealership, because I feel the staff will do their best for me.


While they were not sure they could get my work done within the day, they got it done by 3:45pm and even added additional work that I needed done. Great service, great communication. Kudos to Jason Gongora for excellent service support.

Good and fast services

Great customer service! Fio was excellent explaining how the car works and helping me to make a decision.


Efficient service!!

Always have had an efficient service for my Crosstrek.


Professional, fast, and very friendly. Appreciate the service and ability to get the job done.


We had an excellent experience with servicing our vehicle at Albany Subaru service center.

The staff was helpful and they were on time and able to get me out in a timely manner




They were very kind to me and my baby, and offered advice when needed but stuck to what I asked them to fix. Kept in good contact via text the whole time. Will definitely continue to go there in the future.

We went for regular maintenance. It went wonderfully, and to the best of our knowledge, all maintenance was done properly.


Great experience


Great service, good communication.

Great friendly customer service!




They always finish in the time frame they say and explain all the services fully. And they have never tried to sell you things you don’t need. Best place to go for all things Subaru.


Pleasant experience. Marie Pereda is excellent at her job. The bell ringing at the end is too gimmicky for my taste

I love Subaru Albany. Always super helpful and organized, people nice. I can count on them.

As always, my experience with Albany Subaru was outstanding and I really appreciate the shuttle service.

I appreciate the efficiency and quick turn around on the last service appointment thank you!

Denise was very nice and so helpful. I will definitely give you my business and recomendation.

Needed work was completed in a timely manner nd both the drop-off and pickup processes were easy. Torii did a nice job of keeping me informed along the way and presenting options.

Xavier is personable, follows the customers lead and is highly knowledgeable about the cars and process - I highly recommend!
