Customer Testimonials

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DealerRater Feb 19, 2025

I felt welcomed and the sales persons took the time to answer all of my questions. I was especially appreciative of the follow-up contacts after the car was delivered.

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Google Feb 18, 2025

Jason Gongora’s service and communication was excellent!

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Google Feb 18, 2025

Helpful updates during service. Clear information. Timely work. Courtesy during visit.

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Google Feb 18, 2025

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Google Feb 17, 2025

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Google Feb 17, 2025

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Google Feb 17, 2025

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Google Feb 17, 2025

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Google Feb 16, 2025

fast yet thorough courteous service also cleaned the inside of my car without my asking

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Google Feb 16, 2025

I just bought a car here, and highly recommend their team. They were very knowledgeable and helpful.

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DealerRater Feb 16, 2025

Great! Been coming here for years, will continue. (Here is another six words ok ok)

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Google Feb 16, 2025

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Google Feb 15, 2025

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Google Feb 15, 2025

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Google Feb 15, 2025

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DealerRater Feb 15, 2025

The people are very knowledgeable and willing to explain any and all issues I’ve had with my one year old Crosstrek. Aaron the service manager has been extremely helpful.

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DealerRater Feb 15, 2025

All good except no one can show me , or offer me a way to open my garage door. Albany Subaru should offer me a solution to my dilemma because my top of the line, Touring has no garage opener.

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Google Feb 14, 2025

Good people, great service.

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Google Feb 14, 2025

It was fast and simple and the people were very friendly and helpful I felt like I new them for years best experience ever love it in happy I stop on ig

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DealerRater Feb 14, 2025

Service was polite answered any and all questions nice waiting room coffee ☕️ was a kicker and snacks too. Parts counter also was very helpful for information needed about trailer hitch

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DealerRater Feb 13, 2025

This dealership is exceptional. We have owned Subarus for 20 years and return here every time, despite having bought the car elsewhere. Aaron runs an excellent service operation!

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Google Feb 13, 2025

Was greeted immediately, advisor performed a walk around and reviewed my service requests. He constantly kept me updated by text and call, even the service manager checked in on me to make sure I was satisfied. Top tier service and personnel, I would not go anywhere else.

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Google Feb 13, 2025

Best customer service out there!

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Google Feb 13, 2025

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DealerRater Feb 13, 2025

service was done in timely manner, extra repair suggested & done for maintenance upkeep overall, satisfied

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Google Feb 13, 2025

Excellent service

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Google Feb 13, 2025

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Google Feb 11, 2025

(Translated by Google) A wonderful experience, good service, various forms of help to find what you are looking for and that adapts to your needs and economy. They help you with everything, in the broad sense of the word. (Original) Una experiencia maravillosa, buena atención, diversas formas de ayuda para encontrar lo que buscas y se adapte a tus necesidades y economía. Te ayudan en todo, en el sentido amplio de la palabra.

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Google Feb 11, 2025

Helped a family member buy a car from this dealership. Great inventory, wonderful sales rep (Sebastian Ortiz), and a truly positive experience.

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Google Feb 10, 2025

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Google Feb 9, 2025

Great as usual except that at the end the guy who I was told would meet me with my car on the sidewalk at the exit passed me right by and went into the parking lot, so I followed him. Only after getting out of the car and found out it was my car did he realize something was wrong. No big deal on any of this, but you asked for my experience.

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Google Feb 8, 2025

Service rep explained things thoroughly. A hum in the Forester was diagnosed quickly and repaired the same day.

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DealerRater Feb 8, 2025

Very pleasant experience to bring my cars here over many years—work well done in a timely manner. Bit expensive.

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Google Feb 8, 2025

Prompt service and well executed in an extremely timely fashion. Great experience.

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Google Feb 7, 2025

This was a 90 minute quick service appt so I waited in the lounge. I was there by 10:30 out by noon. The cost was great too.

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Google Feb 7, 2025

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Google Feb 7, 2025

We’ve leased two vehicles from Albany Subaru. We’ve loved both. The experience both times has been excellent. Everyone is very helpful and we appreciate the ease of negotiating by text.

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Google Feb 7, 2025

Everything was fine. I’ve had bad experiences before, was hesitant to come back. This time, great.

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Google Feb 7, 2025

My experience with Albany Subaru was absolutely Fantastic. Service adviser was thoughtful and knowledgeable. Thanks for your help

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Google Feb 7, 2025

AlbanySubaru This is my fifth new Subaru and I’m happier now more than ever! Although, I must admit that I’ve tried several Subaru service centers throughout the east bay because of inconsistencies with overall performance. In fact, some years ago, i left the Albany Subaru service center for that very same reason. But after reviewing Albany’s present day management / reviews, i thought that I needed to give them another try and I'm so very glad that I did! To my delight, from setting up my appointment with Sarah who is exceptional thoughtful, kind so very helpful! ...

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Google Feb 6, 2025

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Google Feb 6, 2025

Great people and great service!

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Google Feb 6, 2025

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Google Feb 6, 2025

Service done way faster than expected. Excellent all around!!

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DealerRater Feb 5, 2025

Overall the staff at Albany Subaru is terrific. They are responsive and friendly. Jan is an excellent salesman in the Used care department. We have has sometimes problems with the service department - not following through, etc.

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Google Feb 5, 2025

This Subaru service spot is excellent. I’ve had to take my Outback in a couple of times for recalls and the service has always been top notch. Always got my car the same day (make an appt) and they’ve always offered me either a loaner or a shuttle home. I live close enough that I didn’t need it but it’s nice to have been offered either. I had three different lights out in the exterior and they were able replace the bulbs with my last recall at a very reasonable price. Alan was great on my ...

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Google Feb 5, 2025

My Subaru/Toyota collaboration "Solarra" Touring promises to be the top of the line all electric Japanese technology with decades of long lasting, efficient engineering to honor the lithium mined and used to make the battery. Marie Pereda at Albany Subaru is awesome!

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DealerRater Feb 5, 2025

Satisfactory, nice and quiet lounge friendly environment, nice staff, but i didn't get the inspection reports. ,

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DealerRater Feb 4, 2025

Tori Cisneros was very helpful. I asked if my car could be ready in time for me to bike to pick it up before dark and she made that happen.

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DealerRater Feb 3, 2025

It was a pleasure working the team at Albany Subaru. I love my new Outback and will make sure to refer anyone I know looking for a Subaru to buy from them.

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Google Feb 3, 2025

Staff is friendly across the board. Servicing of my car for its routine maintenance has been smooth and hassle free.

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Google Feb 3, 2025

Overall the service is good but it is really annoying that they reset my displays, headlight settings, and even my headrests are adjusted during a routine maintenance appointment. There is no need for this, especially the headrests. Just really annoying.

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DealerRater Feb 3, 2025

when I need repair done right, it’s always albany subaru. a big shout out to to alan poon and the shuttle crew.

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DealerRater Feb 2, 2025

I always get good pricing and quality service at Albany Subaru. The staff is courteous and helpful.

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Google Feb 1, 2025

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DealerRater Feb 1, 2025

I have always been pleasantly surprised at the courtesy, knowledge, and thoroughness of the service representatives.

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Google Feb 1, 2025

Service was friendly, comprehensive and efficient

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Google Feb 1, 2025

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Google Feb 1, 2025

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Google Feb 1, 2025

Always professional and great service

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Google Feb 1, 2025

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Google Feb 1, 2025

Fast service, very comfortable waiting room.

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Google Jan 31, 2025

The staff here are really wonderful. We worked with Tsewong and Fiorella over two visits. They have a surprisingly nice inventory considering the size of the dealership. Test driving was a breeze and it was very easy to compare trims for the model we wanted. We purchased on our second visit and are delighted with our vehicle. All this said, potential buyers should be warned that the prices listed on the dealership website are false. Every car on the lot has at least $5k worth of completely bogus “add ons” like “paint protection” installed. The website very clearly states these ...

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Google Jan 31, 2025

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DealerRater Jan 31, 2025

Great Customer service! Always an easy process to bring my car in for service. there is a Subaru dealership closer to my home, but I prefer to come to this dealership, because I feel the staff will do their best for me.

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Google Jan 30, 2025

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Google Jan 30, 2025

While they were not sure they could get my work done within the day, they got it done by 3:45pm and even added additional work that I needed done. Great service, great communication. Kudos to Jason Gongora for excellent service support.

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Google Jan 30, 2025

Good and fast services

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DealerRater Jan 29, 2025

Great customer service! Fio was excellent explaining how the car works and helping me to make a decision.

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Google Jan 28, 2025

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Google Jan 28, 2025

Efficient service!!

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Google Jan 28, 2025

Always have had an efficient service for my Crosstrek.

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Google Jan 28, 2025

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DealerRater Jan 28, 2025

Professional, fast, and very friendly. Appreciate the service and ability to get the job done.

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Google Jan 28, 2025

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Google Jan 28, 2025

We had an excellent experience with servicing our vehicle at Albany Subaru service center.

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Google Jan 28, 2025

The staff was helpful and they were on time and able to get me out in a timely manner

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Google Jan 28, 2025

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Google Jan 28, 2025

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Google Jan 28, 2025

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Google Jan 28, 2025

They were very kind to me and my baby, and offered advice when needed but stuck to what I asked them to fix. Kept in good contact via text the whole time. Will definitely continue to go there in the future.

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Google Jan 28, 2025

We went for regular maintenance. It went wonderfully, and to the best of our knowledge, all maintenance was done properly.

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Google Jan 27, 2025

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Google Jan 27, 2025

Great experience

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Google Jan 27, 2025

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Google Jan 26, 2025

Great service, good communication.

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Google Jan 26, 2025

Great friendly customer service!

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Google Jan 26, 2025

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Google Jan 26, 2025

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Google Jan 25, 2025

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DealerRater Jan 25, 2025

They always finish in the time frame they say and explain all the services fully. And they have never tried to sell you things you don’t need. Best place to go for all things Subaru.

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Google Jan 24, 2025

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DealerRater Jan 23, 2025

Pleasant experience. Marie Pereda is excellent at her job. The bell ringing at the end is too gimmicky for my taste

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DealerRater Jan 23, 2025

I love Subaru Albany. Always super helpful and organized, people nice. I can count on them.

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DealerRater Jan 23, 2025

As always, my experience with Albany Subaru was outstanding and I really appreciate the shuttle service.

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DealerRater Jan 23, 2025

I appreciate the efficiency and quick turn around on the last service appointment thank you!

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Google Jan 23, 2025

Denise was very nice and so helpful. I will definitely give you my business and recomendation.

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DealerRater Jan 23, 2025

Needed work was completed in a timely manner nd both the drop-off and pickup processes were easy. Torii did a nice job of keeping me informed along the way and presenting options.

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Google Jan 23, 2025

Xavier is personable, follows the customers lead and is highly knowledgeable about the cars and process - I highly recommend!

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Google Jan 22, 2025


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