Customer Testimonials
Been with this dealership since 1994. Always been courteous, professional, thorough, upfront, knowledgeable, go out of the way to assist.
Great dealership and repair. My only issue is that this is the only Subaru maintenance place that is near my house , and if I need a service ride home, I may not get one because of how far my house is and the policy that is set for miles
The Service center was fast, thorough, friendly and well run! A way better experience than the dealership itself, which was pushy and insensitive to the overwhelming process for a first time buyer.
These people are great. They did what was necessary and more i hadn’t thought of but not in the “you need all these very expensive extras” way. Mostly didn’t add anything to the price. They’re efficient and generous and a pleasure to work with.
Very efficient and within estimated time. Very detailed review of work done and findings. Explained what might need to be done in the future as to remaining brake pad depth and tire tread. No push at all for any further service. Very well run service center!
Right on time. Answered all questions. Very helpful always helpful if a light is on and I go in. The service is why I bought a Subaru
Very friendly staff all around. Very fast and efficient. They made it so quick and easy to drop off my vehicle and get into the loaner vehicle. Pickup was quick and easy. Definitely would recommend to anyone looking to get their vehicle serviced!
Thank you for the prompt service. A service member met me upon my arrival, listened to my concerns, and assured me they would examine all of them. The transportation to and from the service center is very helpful!
Excellent services and very courteous reception and handover. I will very probably be back for my next service
New tire replaced so I’m happy. I waited 4 days though for the replacement tire which seemed like a long time from the time I took my car in to have the damaged tire checked to the time the new tire arrived.
Aaron was a true advocate for me in dealing with Subaru Corp to fix my transmission. Torii did a great job of managing the repair work and keeping me informed regarding progress and completion.
I highly recommend this store. The staff is very nice and friendly. They listen to me carefully and give me all the information I need to choose my car.
I have not had any issues and I feel, that I am being cheated. Cheating is very common.
I highly recommend this store the service qualitywas truly exceptional,i can’t wait to come back,keep up the good work. Thanks
Quick and efficient. Victoria was super friendly and pleasant to work with. Albany Subaru is my go to for all my car needs.
Ryan and the team are very pleasant to work with. | wish I had done more research on mileage of my hybrid plug in, but that's on me. I appreciate that Albany Subaru is going to do some touch up body work on my used Crosstrek after the purchase. All in all, a good experience.
Very professional and pleasant work with. Went above and beyond to help fulfill my car needs. Xavier was my sales person and he was phenomenal!
The intake people and the manager are friendly during drop off and pickup. They offered us drinks and snacks in the lounge. Alan and Jason were kind people. They advised us in the maintenance warranty plan that are available to buy. I would most probably get that and keep bringing my car here. Aaron the manager was also very friendly.
The process was really easy. I received timely communications and the team was helpful all along the way.
Polite, informative, expert and efficient. I was given all the info I needed to make the most cost-effective decisions.
Everyone was nice and communicated clearly. The lounge space was clean and well-organized. There was a little confusion in getting my car--I had to wait an extra maybe 5 minutes, but otherwise everything was seamless.
Everyone here is always kind and courteous. Quick appointment, good communication. I was very late with this service but they ensured me the car was fine and explained why.
The dealership is exemplary. They even tell you when to expect your car back. And they deliver. It’s about 1 1/2 hours.
This transaction happened very quickly, but thanks to TseWang's caring and calm demeanor, it all went very smoothly. I'm very happy with the used Prius that I bought!Everyone there was super friendly, my questions were answered and I felt like I was met financially in a comfortable way. Thanks, Albany Subaru-I'll definitely recommend you!
Friendly, attentive, responsive, professional, and very quick! Albany Subaru provides excellent customer service! Always coming back.
Very professional, friendly and accommodating. Went the extra steps to find the truck I was looking for. It was a fantastic shopping experience.
Working with Jennifer Fallejo was so pleasant! She showed professionalism by being courteous and understanding to our preferences. Knowledgeable with the vehicles we were shopping for and patient in answering questions. Clear and friendly communications when explaining things. Followed up to show care. Equally pleasant working with Ms. Gianella Cruz when shopping for warranties. Excellent communication when explaining various options. Professional, courteous and patient. Ali Mehrpore was nice, understanding to our budget needs, and quite helpful in assisting us to make decisions. Five stars and thanks to Jennifer, Gianella and Ali!
Friendly, helpful staff. Fixed the tire and offered the needed maintenance. Car is running great.
It was easy to schedule service online, the staff were courteous and helpful, the work was done expeditiously. Rides home and back to Subaru were convenient and very friendly, which greatly enhanced the experience.
Mr.Alan Poon is very helpful and courteous. I like to have car serviced at your location. The waiting room is delightful.
Great service, very professional and easy to work with. Diagnosed the issue and fixed it. Happy with service.
It is my first time to this location. Having moved from Bozeman Montana. Everything went quite well not as easy at the Mountain Location! But overall it a satisfied customer.
I made an appointment to look at a used Forester on 9/15 - the original person was not available so I was lucky to work with Ahmed. We drove a few cars and after discussing options with Ahmed and Dean Martin I left the dealership with a brand new 2025 Outback in galaxy blue. As a teacher I do not make a lot of money - but I was treated with respect and left the showroom feeling blessed. On going back to learn the tech, Ahmed again came through and showed me all kinds of tricks and safety features. He even helped ...
Quick and efficient! I dropped off the car at 7:30am and the check-in was smooth. Same for pick-up.
Victoria was amazing. Called/texted with updates, and helped me work through some issues with the battery/electrical. Really appreciated the care and support.
Great experience as always with all the staff at Albany Subaru.I will recommend it to anyone who has a Subaru .
This is the best car dealership I have ever worked with. Great communication, fair evaluation of repairs needed and promised work is done on time.
This shop had always provided me with great service. The technician and staff are friendly and efficient.
It was a good service overall. Thanks for your team work! I will come again.
Everything was great, from making the appointment to the actual service and delivery. Everyone was friendly and efficient. The great service is one of the reasons that I stay with Albany Subaru.
Everything was great, making the appointment was easy. The main entrance was closed because of construction, I received a text directing me across the street where I was checked in. The work was done quickly and I was out of there within 90 minutes. Thank you.
I live in San Francisco, but always come to Albany Subaru to get my car serviced because I can always rely on the work that's done there. Torii and Nikkie always keep me informed on the work being done, keep my updated on when it will be ready and are always a pleasure to work with.
We have been doing our service with Albany Subaru for about 10 years. The service as usual was very time-efficient and the technician was very friendly. Highly recommended.
Your service system was good with good customer care. Waiting lounge is clean and neat.
They were able to tell me what was going on w/ my car's oil leak. Further diagnosis revealed the leak was not serious; however, they will continue to monitor @ each maintenance interval.
Service Manger was very helpful, informative and friendly. The representative that helped me when I brought the car is was ok but not outstanding.
I dropped my car off for a warranty repair that required several days to complete. A loaner car was ready when I arrived. The work was done earlier than expected.
Very professional and excellent communication . Always within the budgeted time frame.The Service Dept is very efficient
The staff at Albany Subaru was courteous & accommodating. Express Service was very convenient. I am satisfied with the level of service I received at my appointment.
Please stop sending me surveys- waaaaaay too many surveys waaaaaaaY too many surveys and minimum work requirements are even more annoying!!!!
Identified the problem and fixed it same day. Glad it was still under warranty, $250 to plug in an ODB reader for diagnosis is a bit pricey.
Service was good but Bit expensive service. Tire repair should be included in the service
Detailed information about my crosstrek and met my needs. Fast and Focused Service Courteous and friendly interactions
I have been coming to Albany Subaru to have my 2010 Outback serviced for 14 years ago. Their service has been consistently excellent. Everyone whom I interacted with on my most recent appointment in August was courteous and efficient as expected, from the service advisor Jason to the cashier and the person who gave me the key when I picked up my vehicle. I love that they have long service hours on weekdays and that they are open on Saturdays as well.
Service was quick and staff was friendly plus communication was open and responsive throughout the service duration.
My car’s first maintenance service at Albany Subaru, the process was smooth and very friendly. Done within 90 minutes as promised.
The service department does an outstanding job on the automobiles and customer service. I've never had better automotive service.
It was awesome. Love my new car. Thank you very much Lefie for all the help.
Please don't impose an annoying and arbitrary (and quite pointless) fifteen word minimum review requirement.
Victoria is a thoughtful and understanding service rep. She made it clear what I needed to be done and to apply all the price "specials" I qualified for. Then there was a billing error - she followed up and corrected it quickly . Very friendly easy to work with
Good communication great staff rapid service and going that little extra which was appreciated greatly
Excellent service. Easy scheduling, nice waiting room, friendly service, job well done. Thank you! I will be back.
Thanks for doing a great job! I appreciate your pressionalism—and also wish it weren’t so expensive.
Extremely professional and courteous! They go over what repairs are needed and what can wait for another time. Will continue to bring my Subaru for repair and maintain with confidence.
From every phone call and every step into that place along with a free Rent-A-Car and Samantha leading the way this place was amazing so helpful so kind! My car was in the shop for some thing that was covered by warranty, even though I was the new owner, they did all the paperwork for that and assured me they would handle it. And they did. ! Subaru Albany will be my new shop
Service center is excellent. All employees were very professional and helpful.I highly recommend it.
They are friendly and efficient. The waiting area is comfortable and shuttle service was available if I needed it. Car was available faster than expected after its 36k service.
Tired of getting review requests so tired, and especially dislike a fifteen word minimum requirement
All employees very professional with Samantha keeping me continuously informed regarding my car status. An A+ for Albany Subaru!
I dropped off and received my vehicle back in a good timeframe. Customer service is magnificent
Tori kept me updated throughout the day. We also had to coordinate with Caliber collision, and she did a great job with that also.
Always Friendly and going the Extra Mile for customers - And the Staff at the Checkout Counter also Friendly - Thank you Albany Subaru🥰🥰
Your website is rather hard to use in making appointments, but the service center itself is excellent.
Very friendly and knowledgeable staff who do their best to help with your making the right decision for your circumstance.
Outstanding service when I recently took my Crosstrek in for 60,000 mile maintenance. From reviewing the items to address, scheduling and impeccable communication through the process. My Crosstrek is running beautifully and my appreciation for Alan, James and entire team.
The service was very professionally managed. It was quick, and easy, and the staff was very professional.
Both Aaron and ToriI were the customer reps who helped me. They both gave me the information I needed, were upfront about timelines and cost. I recommend Albany Subaru.
I brought my Subaru in for service on Tuesday. I expected that my windshield wipers would also be inspected. Yesterday when I went to clean my windshield I noticed the right side needs replacement. Now I will have to make a special trip to have it replaced. Other than that the service was excellent.
Very friendly n pressure free approach. I went just to check out their inventory and ended up driving home in a new car. From the moment I walked in n met Gm Jorge n salesman Everd, I felt welcomed n not pressured. My deal went fast n easy n Gianella, the finance specialist was very courteous n knowledgeable infact she texted me 4 days later that she was able to lower my payment. Now how awesome is that.👍👏😅 Ty GIANELLA, EVERD, JORGE N TY ALBANY SUBARU. GODBLESS
It was a pleasure to interact with the very helpful staff. Service is consistently good!
The service was quick and the staff had good customer service. The constant requests for survey were, of course, for the good of the dealership; however, I somewhat get too much of it
All service went well, the service was performed under the time estimated and staff were helpful.
We do not recognize any names we dealt with, yet they were all fine for us
Everyone was very helpful, Shout out to Xavier, Dean and Jim for taking me through the purchase process
James was amazing and very knowledgeable. Thank you for letting me borrow a vehicle while my vehicle was being serviced.
I think the service is good, but it is very very expensive. I definitely appreciated the loaner car.
It took 1 hour and 40 minutes for regular service. It's normal? Please advise.
The service advisor was very helpful and nice to me wich I appreciate thank you
We love dealing with Albany Subaru. Great service done in a timely manner. Look forward to our continuing relationship.
Good experience adviser was helpful I got a ride to Bart with the shuttle service thank you
Service at Albany Subaru is always good. Their customer service is great and the service is efficient.
Excellent and responsive service. Much appreciated! That is all I have to say. Thank you
Service was great. Tory gave me instructions how to operate functions in the my car