Customer Testimonials

Cars logo
Cars Sep 19, 2022

I did not have a good experience at Seramonte Subaru So I looked up 2019 Subaru Outback posted on Albany Subaru. I live in SF so it was a trip for me but I thought I give them a chance and sure enough I was treated with a respect and courtecy by salesrep , mr.Jan James . To make it short,I ended up buying the car mainly because He was more proffessional than people at Seramonte even a Finance manager was very cordial, not pushy at all . They usually try to convince you to buy extra this and that but they ...

DealerRater logo
DealerRater Aug 5, 2021

Fantastic experience! I was in a special situation since as an incoming international student I ordered a 2021 Forester Sport before arriving in the US, and Nick Riise was extremely helpful with my purchase despite the complexity of my case. Everything went very smoothly from reservation to delivery, and I could not be more pleased with my car! Recommend 100%.

Read at DealerRater

DealerRater logo
DealerRater Jul 6, 2021

Awesome service and no hassle salesman. Really smooth end to end experience with Jerry and finance team. Discussed all up front and was in and out in couple of hours.

Read at DealerRater

DealerRater logo
DealerRater May 31, 2021

I leave my car at this dealership with confidence that all necessary work and maintenance is carried out . The staff are all very friendly and courteous and go above and beyond to assist this elderly client.

Read at DealerRater

DealerRater logo
DealerRater May 17, 2021

Very helpful service staff. When we purchased the car (at another dealership) we pre-paid for the first few years of scheduled maintenance visits. Turns out we are low mileage drivers in the best of times and even moreso during the pandemic. We were well short of the typical mileage benchmarks when the prepaid service period ended. The service advisor not only informed us of the extra year of eligibility that Subaru was offering, but advised us to book one more visit before the eligibility expired so that we could get the most out of our pre-paid contract. Additionally, on the ...

Read at DealerRater

DealerRater logo
DealerRater Apr 26, 2021

This is a great dealership. No high-pressure tactics. We've purchased/leased three vehicles from them, and we've been comfortable with all aspects of the transactions.

Read at DealerRater

DealerRater logo
DealerRater Apr 19, 2021

Always treated as a VIP. This is my third Subaru purchased with same sales crew. Service is always very fast and efficient with all the details with buying and financing a new car.

Read at DealerRater

DealerRater logo
DealerRater Feb 15, 2021

I was able to get an appointment immediately, took the car on time. Service was courteous. Safety protocols were observed. They allowed me to go to a class and pick up car a little later without late fee.

Read at DealerRater

DealerRater logo
DealerRater Feb 9, 2021

Albany Subaru service has been excellent, they listen, make good suggestions and are courteous and efficient. Their later hours are a big help. I highly recommend them.

Read at DealerRater

DealerRater logo
DealerRater Nov 16, 2020

Really Fantastic Experience. Quick & Efficient. They team was extremely attentive and courteous. Showed me a few different choices of models and finance options Employees all wore masks & gloves I felt really comfortable in the dealership with social distancing and the level of cleanliness.... This store has the best selection of Plug in Crosstrek. Just a great experience overall start to finish At Albany Subaru.

Read at DealerRater

DealerRater logo
DealerRater Nov 2, 2020

Easy dealing with Louie and the team.. We didn't have to hassle with the price. We came in and out in less than 2 hour. Very efficient, reliable and freindly.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2020

I've usually worked with Tracy, she's one of the best service writers I've ever dealt with. This past visit Roman helped me. He was excellent too. At Albany Subaru I feel like a valued customer, unlike Diablo Subaru where I bought my car. They have TERRIBLE customer service.

Read at DealerRater

DealerRater logo
DealerRater Sep 29, 2020

Peggy Martinez is always such a great service manager, and for the first time I also met Roman, who was also great to work with. I trust your reliable service, and have been a long time customer.

Read at DealerRater

DealerRater logo
DealerRater Sep 10, 2020

Our experience with your Service Dept has been top notch since we purchased our Forester in 2018. Your crew has proven to be responsive, cordial, timely, conveniently. Keep it up.

Read at DealerRater

DealerRater logo
DealerRater Aug 27, 2020

The work, service and attitude of employees are all excellent. I have waited for my services whenever possible and they have always finished before the allotted time given me. Work has been excellent and employees have been helpful and informative. The only complaint I have is that, even though they have shuttle service, my home is just a couple miles too far for it. So, when I have to leave my car for a long period I have to arrange for a ride.

Read at DealerRater

DealerRater logo
DealerRater Aug 13, 2020

Everything was great! Very nice agents. They said it would take all day but I feel like I didn’t really need to rent a car bc it was ready so early. I could have just taken a local hike / lunch And hang out for a few hours. The rental car was a big boat (Dodge Challenger) and I didn’t feel comfortable driving it so I just went home.

Read at DealerRater

DealerRater logo
DealerRater Jul 29, 2020

Staff is always friendly and informative. The, service crew thorough and efficient. The convenient shuttle makes it easy to get to and from despite traffic.

Read at DealerRater

DealerRater logo
DealerRater Jul 1, 2020

I had purchased my plug-in Crosstrek from my local Subaru dealership which was not Albany Subaru. From the first 12. hours of ownership I had continuous problems with it from December 17 to end of April with 330 miles on it.. It was in and out of the dealership more than it was driven by me. The local dealership said everything came back perfect. I became more and more fearful of driving it. I contacted Subaru Corporate but I brought it to my local dealership. I complained of battery issues. The local dealership said the battery tested better than new.I reached out ...

Read at DealerRater


Leave Us A Review